xa999 Platform Terms and Conditions
Please read these terms carefully before creating an account on xa999. By using the platform, you are considered to have agreed to all of these terms.
These Terms and Conditions ("Terms") apply to the use of the xa999 platform and any of its services. When you create an account on xa999 or access the platform, you are deemed to have read, understood, and agreed to abide by these Terms. If you do not agree with the Terms, please refrain from using the platform.
xa999 reserves the right to change or update these Terms at any time. If you continue to use the platform after any changes, you will be considered to have agreed to the updated Terms. You are advised to review this page regularly.
1. General Provisions
Definition of Platform
"xa999" refers to the xa999 online gaming platform, which provides live casino games, sports betting, and slot games through its website and associated services. "User" refers to any person who has registered an account on xa999 or accessed the platform.
Section 1.2Scope of Terms
These Terms apply fully to all games, promotions, payment transactions, and support services available on the xa999 platform. If separate terms exist for any specific service on the platform, those terms will apply alongside these general Terms.
2. Account Registration and Eligibility
Age Requirement
To create an account on xa999 and participate in any game, you must be at least 21 (twenty-one) years of age. Use of the platform by minors is strictly prohibited. xa999 may request necessary documentation at any time for the purpose of age verification.
Section 2.2One Account Policy
Each user may hold only one account. Creating multiple accounts, using another person's account, or transferring accounts is strictly prohibited. If multiple accounts are detected, all associated accounts will be terminated and funds may be forfeited.
Section 2.3Accuracy of Information
All information provided at the time of registration must be accurate, complete, and up to date. Providing false information will result in the account being suspended or terminated, and any funds and bonuses in that account will be considered void.
Section 2.4Account Security
It is your responsibility to keep your username and password confidential. xa999 will not be responsible for any activity conducted by someone else accessing your account. If you notice any suspicious activity, notify the support team immediately.
3. Deposit and Withdrawal Policy
Accepted Payment Methods
The following payment methods are currently accepted on xa999:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank)
Third-party payments or transactions made on behalf of another person are strictly prohibited.
Section 3.2Minimum Deposit and Withdrawal Limits
The minimum deposit amount is ৳300 and applies equally across all payment methods. The minimum withdrawal amount is ৳500.
Section 3.3Withdrawal Processing Time
xa999 generally processes successfully verified withdrawal requests within 10 to 45 minutes. However, this time may be longer due to system maintenance, high transaction volume, or the need for additional verification.
Section 3.4Account Verification
Before a withdrawal, xa999 may verify your identity and payment method. For this purpose, a national identity card, passport or other government-issued identity document, and proof of payment account may be requested. Withdrawals may be held until verification is complete.
4. Bonus and Promotion Terms
Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example:
- Deposit ৳1,000 and get a bonus of ৳2,000 — total balance ৳3,000
- Deposit ৳10,000 and get a bonus of ৳8,000 — total balance ৳18,000
Wagering Requirement
The wagering requirement for the welcome bonus is 25x, calculated on the bonus amount only — not on the deposit. Example: ৳2,000 bonus × 25 = ৳50,000 in bets must be completed before winnings from the bonus can be withdrawn.
Section 4.3General Bonus Terms
- An account is eligible to receive the welcome bonus only once.
- Bonuses are not convertible to cash and are non-transferable.
- If a withdrawal is made before the wagering requirement is met, the bonus and any winnings earned from the bonus will be forfeited.
- xa999 reserves the right to change or cancel any bonus offer at any time.
- If suspicious activity or bonus abuse is detected, the bonus and associated winnings will be cancelled.
5. Game Rules and Fair Use
Fair Play Policy
xa999 is committed to fair play. The outcome of every game is determined through a verifiable Random Number Generator (RNG) technology, which leaves no opportunity for manipulation by any user or authority.
Section 5.2Prohibited Activities
The following activities are strictly prohibited on the xa999 platform:
- Playing games using any software, bots, or automated methods.
- Attempting to manipulate games by colluding with other users.
- Abusing bonuses through multiple accounts.
- Attempting to gain unauthorized access to the platform's systems or software.
- Money laundering or other illegal financial activities.
If such activities are detected, the account will be permanently closed, all balances will be forfeited, and legal action may be taken if necessary.
Section 5.3Betting Limits
Each game and betting market has its own minimum and maximum betting limits, which are displayed in the game interface. xa999 reserves the right to review the betting limits of any user if necessary.
6. VIP Program and Cashback
VIP Tiers
xa999's VIP program has five tiers. Each tier comes with a weekly cashback benefit:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
- Diamond — up to 1.0% weekly cashback
Tier Upgrade Conditions
Advancement in VIP tiers depends on regular gaming activity and the user's overall participation. xa999 reserves the right to change VIP benefits and cashback rates at any time.
Section 6.3Cashback Payment
Cashback is added to the account at a set time each week. Cashback is directly withdrawable — no separate wagering requirement applies to it. However, separate terms may apply to any additional promotions related to the VIP program.
7. Support and Contact
Support Service
xa999 provides live chat and email support for users 24 hours a day, 7 days a week. Support is available in both Bengali and English.
- Live Chat: Available directly on the platform, at any time
- Email: [email protected]
Dispute Resolution
For any dispute or complaint, please contact the support team first. xa999 aims to resolve all complaints fairly and as quickly as possible.
8. Responsible Gaming
Responsible Gaming Commitment
xa999 believes in responsible gaming and is committed to ensuring the wellbeing of its users. The platform has self-control tools — such as deposit limit setting, time limits, and a self-exclusion feature.
Section 8.2Support
If you feel you are experiencing a problem with gaming addiction, please contact our support team or read our Responsible Gaming page. Minors (under 21) are not permitted to use this platform.
9. Privacy and Data Protection
Data Collection and Use
xa999 follows our Privacy Policy regarding the collection, storage, and use of user data. All transactions on the platform are secured by SSL encryption technology.
Section 9.2Sharing Data with Third Parties
Users' personal data is not sold or rented to any third party. However, limited data may be shared with trusted partners for the purpose of providing services, as detailed in our Privacy Policy.
10. Limitation of Liability
Service Limitations
xa999 makes every effort to ensure uninterrupted service, but xa999 will not be liable for any service disruption caused by technical issues, system maintenance, or external factors.
Section 10.2Internet Connection
If the internet connection is lost during a game, some games may be automatically suspended. In such cases, xa999 will make a decision in accordance with the applicable game rules, but xa999 is not liable for any loss arising from a disconnection.
Section 10.3Applicable Law
Users must confirm that online gaming is legal from their location. It is the user's responsibility to ensure compliance with the applicable laws of their country or region before using the platform.
11. Account Closure & Termination
Account Closure at User's Request
Any user may close their account at any time by contacting the support team. Any pending withdrawals will be processed before the account is closed.
Section 11.2Account Closure by xa999
xa999 reserves the right to suspend or close an account under the following circumstances:
- Violation of the Terms and Conditions.
- Providing false or incomplete information.
- Evidence of fraud or illegal activity.
- Operating multiple accounts.
- Failure to meet the age requirement.
Account Inactivity
An account may be marked as inactive if there is no activity for an extended period (12 consecutive months or more). In such cases, xa999 reserves the right to apply the applicable inactivity policy, and the user will be notified in advance.
12. General Miscellaneous Provisions
Entire Agreement
These Terms and Conditions constitute the entire agreement between xa999 and the user and supersede any prior oral or written understandings.
Section 12.2Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain fully in effect.
Section 12.3Amendments to the Terms
xa999 reserves the right to amend these Terms and Conditions at any time. Efforts will be made to notify users in advance of any significant changes. Continued use of the platform after any changes will be deemed acceptance of the updated terms.
Section 12.4Language & Interpretation
These Terms and Conditions are written in Bengali. In the event of any interpretive dispute, xa999's decision shall be considered final.